Troubleshooting

Callback Errors

• What does "Error Code 1311 - The Purchase Authorization failed" stand for?

NATS

• Cross-sales are not reported in my NATS statistics. Why?
• I see differences between the gross amount posted in NATS and the gross amount really processed for some countries. Where is this difference coming from?
• My cross-sales are configured but they do not show-up on the join page. What is wrong?
• I got the message: "The poll for Vendo (11) Failed to run properly on Vendo Account Number: 10035. Vendo Returned: 0006 AuthToken or Signature is incorrect. Please correct the above error, so that the NATS cron can properly run the poll for Vendo"
• Why do we keep getting random usernames added to our NATS?

General

• I’m having an issue with integration. Can you guys provide me with tech support?
• How to run a test transaction on Vendo Platform
• Cross-sales are not reported in my NATS statistics. Why?
• Who can I contact at Vendo to address stolen content / DMCA infringement cases?
• Does Vendo have a testing environment?
• Members whose payments have been declined are being redirected to the "Member URL" instead of the "Decline URL". Why?

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Back Office

• My access to the Vendo Back Office is blocked. Where can I resent my credentials?
• Where can Failed Transactions be reviewed?
• What's the main difference between an "Upgrade" and a "Change-offer"?